If you are looking to start a business, grow your business, or have specific one-off questions, Office Hours is your time to pick my brain and receive support based on my experience in the industry. Here are some examples:

• Advise on retail design plans to meet financial revenue targets.

• Review new retail business ideas and end-to-end retail roadmap.

• Provide feedback on assortment planning and buying.

• For brands and artisans/makers, learn how to best partner with a hospitality company.

• Share tips on how to create an in-house product line.

1-hr Office Hours - $275

(3) 1-hr Office Hours Package - $800

Whether it’s an existing or brand new retail, this solution is ideal for clients who believe retail is both an art and a science and are looking for a one-of-a-kind approach that is specific to it’s location, environment, and community.

This end-to-end retail package will support all 3 pillars: 1) Curation & Buying: sourcing, editing, and merchandising a product assortment, 2) Retail Management and Operations, and 3) Design & Visual Merchandising: space planning, visual merchandising, and styling.

Be it your retail is a stand-alone shop or is an added amenity to your business (i.e. in a cafe, spa, or lobby of a hotel), the goal is to maximize sales and profitability, meet guests’ needs, and enhance the guest experience.

• Retail positioning strategy, brand and product storytelling, custom curated vendor matrix

• Analysis of P&L, seasonal trends, historical data, and market research

• Pricing strategy, OTB management, Retail SOP, Team training

• Sourcing and procurement

• Store Design + Layout

• Materials, finishes, paint, lighting, FF&E, and OS&E specifications

• Building + Installation

• Sourcing + Procurement

• Visual Merchandising + Styling

• Access to trade resources, artisans globally, and wholesale relationships

• Project management

If you’re not ready or need full service retail, but know you want to make design and product tweaks to your retail business or need hospitality OS&E support , i.e. update your tabletop based on a new menu, design the guest journey for new programming in your spa, or design uniforms, this is a solution that meets you exactly where you are.

Be it a cafe, spa, restaurant, or retail store, all clients receive a comprehensive audit on where you are and a roadmap of how to get where you want to be. You choose how much support you need from the following a la carte menu:

• Retail positioning strategy and custom curated vendor matrix

• FF&E + OS&E selections

• Open-to-buy (OTB) financial recommendations

• Analysis of P&L, seasonal trends, historical data, and market research

• Store Design Concept + Layout

• Profit strategy review

• Visual Merchandising + Styling

• Bespoke product development

• Sourcing + Procurement

• Enhancing guest experience

If you don’t see exactly what you need on the menu, email me and we’ll figure it out together.

If you’re looking for ways to increase profit, grow brand awareness, and achieve competitive advantage, it may be time for you to explore creating your own product or brand. I learn about your story and values and support you in concepting, finding the right partners, producing, and launching your product. Examples include apparel, accessories (i.e. hats, socks, silk scarves), candles, leather goods, ceramics, tea blends, etc)

• Clarify and establish concept

• Vendor Identification + Sourcing

• Trade and vendor recommendations

• Graphic designer relationship

• Cost + Retail Pricing Analysis

• Project Management: Budget & Timelines

• Prototype Development

• Product Launch: Partner on Marketing & Sales

• Partnerships with artisans globally and local vendors for unique, sense-of-place products

You are creative and artistic, the most right-brained out of your friends, and thrive using your imagination, which makes the analytical parts of owning your business challenging. If you’re curious about retail ops process and training and retail planning (Merchandise Financial Planning (MFP), Sales Planning, and Inventory Planning), and need support with keeping your business running smoothly and maximizing ROI, this solution is for you. I will support you in developing or revamping the operational strategy of your retail store to enhance the guest shopping experience and lower your expenses.

• POS + E-commerce Recommendation and Build Out

• Inventory Management Strategy, including OTB financial recommendations

• Logistics + Order Fulfillment

• Payment Processing

• Customer Service

• Promotions + Pricing

• P&L Forecasting